Getting Started

Not already a customer? Here are some answers to frequently asked questions about ordering with MSR.

Can anyone purchase from MSR?

Yes! MSR sells directly to the general public, as well as to general practices, hospitals, dental clinics, veterinarians, medical schools, tattoo parlours, beauticians, and aged care services.

The only exception is that scheduled drugs can only be sold to registered practitioners. Scheduled drugs are marked *S2*, *S3*, and so on. To order scheduled drugs, please ensure completion of the section on the customer account application form.

How do I get a new login and password to start ordering online?

If you are already an account holding customer with MSR, simply email us at medical@medsurg.com.au or call 1300medsurg. We will respond back with a user name and password. Next day your account will be activated for online ordering.

If you have never ordered from MSR, and would like to hold an individual or company account, please complete a customer account application form. Your user name and password should be available within a few days. There are many benefits to having a customer account, including special pricing, online ordering, delayed payment (Read Terms of Trade).

If you just can't wait to begin ordering, please call 1300medsurg with your credit card handy.

Why aren't there any prices next to products?

Login with your user name and password to see your specialised pricing for products. See above if you do not have your user name and password.

What is your return policy?

MSR is committed to customer satisfaction and we accept returns or can simply send out a replacement product. Please contact us before shipping it back, to let us know it is coming and ensure you receive a credit. Read more about our return policy.

Is online ordering secure? 

Online ordering with MSR is secure in a number of ways. Firstly, we have your account details on file.

We confirm the delivery address against our records and check your order for consistency before shipping it to a known delivery address. We send email confirmation to the specified email address, and only provide a user name and passwords to specific employees at your company. Currently, there is no need to enter credit card information online.