Don’t miss out on important information from Medical and Surgical Requisites Pty Ltd.

Are your MEDI+Orders or other email from medical@medsurg.com.au being blocked or sent to your junk mail folder?

If so, choose your email application below and follow the simple steps to ensure your MSR emails bypass your filters and are delivered direct to your inbox.

Outlook 2003 and 2007

Hotmail (based on Windows Live Hotmail)

Gmail

Yahoo (classic view only)

Outlook 2003 and 2007

You need to add MSR’s “From” address, medical@medsurg.com.au, to your Safe Senders list.

Existing Subscribers (you already receive MSR emails):

1. Open the email in your inbox
2. Click on the grey bar ‘Click here to download pictures’
3. Select option ‘Add to Safe Senders List’ (for Outlook 2007, there is a ‘Safe Senders’ icon)
4. Select ‘OK’ to confirm

New Subscribers (you are a new or recent subscriber to MSR’s emails):

1. On the Tools menu, click ‘Options’
2. On the Preferences tab, click ‘Junk E-mail’
3. On the Safe Senders tab, click ‘Add’
4. In the ‘Add address’, list medical@medsurg.com.au
5. Click ‘OK’  

If Email is in ‘Junk E-Mail’ folder:

1. Open the email
2. Click on the grey bar ‘This message was converted to plain text.’
3. Select option ‘Display as HTML’
4. Click on the grey bar again ‘Click here to download pictures’
5. Select option ‘Add to Safe Senders List’

6. Select ‘OK’ to confirm 

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Hotmail (based on Windows Live Hotmail)

You need to add MSR’s “From” address, medical@medsurg.com.au, to your Hotmail Safe Senders list.

Existing Subscribers (you already receive MSR emails):

1. Open the email in your inbox
2. Click on ‘Mark as Safe’ (next to ‘You may not know this sender’, underneath the subject line)
3. Select ‘Show Content’ to display email with full images

New Subscribers (you are a new or recent subscriber to MSR emails):

1. Open your mailbox and click ‘Options’ (located on top right-hand corner)
2. Go to Junk e-Mail (sub heading) and click on ‘Safe & blocked senders’
3. Then Click on ‘Safe Senders’
4. Copy and paste medical@medsurg.com.au into the box titled ‘Sender or domain to mark as safe’
5. Click the ‘Add to list’ button

If Email is in 'Junk E-Mail' folder:

1. Open the email in your inbox
2. Click on ‘Mark as Safe’ (next to ‘You may not know this sender’, underneath the subject line)

3. Full email will be displayed in your inbox

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Gmail

You need to add the MSR From address, medical@medsurg.com.au, to your Gmail Contacts List.

Existing Subscribers (you already receive MSR emails):

1. Open the email in your inbox
2. Click on ‘Always display images from medical@medsurg.com.au’ (in the green box above the email)
3. Follow ‘New Subscribers’ instructions below

New Subscribers (you are a new or recent subscriber to MSR emails):

1. Click ‘Contacts’ along the left menu of the Gmail page
2. Click on New Contact Icon (scroll over image displays ‘New Contact’)
3. Copy and paste the MSR FROM address, medical@medsurg.com.au into the primary email address dialog box
4. Click ‘Save’

If Email is in ‘Spam’ folder:

1. Click ‘Spam’ along the left side of any Gmail page
2. Check mark the box next to our e-Newsletter

3. Click the ‘Not Spam’ button along the top.

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Yahoo (classic view only) 

All subscribers need to set up a Yahoo Message Filter to ensure the MSR e-Newsletter is sent direct to your inbox:

1. Open your mailbox and click on ‘Options’ then select ‘Mail Options’
2. Click on the ‘Filters’ option, featured on the left hand side menu.
3. Click on ‘Create or Edit Filters’
4. Click the ‘Add’ link on the Filters page to create a new Message Filter
5. Update the ‘From header’ with the following: ‘contains’ and medical@medsurg.com.au
6. Click the ‘Choose Folder’ pull down menu and select inbox.
7. Click the ‘Add Filter’ button

If Email is in ‘Spam’ folder:

1. Open the email in your ‘Spam’ folder
2. Click on ‘Not Spam’ button
3. Full email will be displayed in your inbox

4. Proceed to add medical@medsurg.com.au to your Message Filter following the instructions above

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