Tips for Online Ordering

We have put together some tips to help resolve some common online ordering problems.

If you are still experiencing a difficulty or fault, please email us at medical@medsurg.com.au or call 1300medsurg.

How do I change my password?

Click on "Edit my details" and enter a new password in the space provided, and again in the "confirm password" box.

Can't find a product-does this mean you don't stock it?

Don't give up! We may stock it. MSR's range is so extensive, we only list the most commonly ordered products on the web.

If you have tried searching for the product by entering a single word search term in the Product Search window and pressing Enter, go to your checkout page. There is another Product Search window.

If you have the code of the product, try entering it here and press Enter to Search. If it is still not there, please call 1300medsurg and speak to a customer service representative. 

I ordered a product last month--how do I order it again?

In the "Customer Tools Section" you will see "Product Order History". This has product codes of previous orders. Simply enter the quantity required next to the product.

If the product is not shown in your Product Order History, find your product by using the search function to add it to your cart. Next time you order it will be on the list.

Click here for Instructions and a sample history cart. This file is also able to be printed.

How do I choose the order of products on my invoice?

MSR is able to customise the list order of products on your invoice. To find out more, click here.

How do I know you have received my order?

A confirmation will be emailed to you immediately after you have completed your order.

What if I make a mistake with my online order?

If you have any additions or corrections, please call 1300medsurg to correct the mistake immediately.

Can I save my order?

You can leave your order and log in later. Your cart will have the products you have added to it.

I have a question about my order.

If you have any questions, simply call 1300medsurg or email us at medical@medsurg.com.au. Your questions about shipping time, stocked products, cancellations or changes will be answered promptly.